And by that I mean the company. I've upgraded to HD finally, but rather than invest all that money in a new TV and a several more hundred in a new Tivo unit, I decided to give the Comcast DVR service a shot. Well, I have two Tivo units so I called up to cancel the one that would no longer be in use. It was a long wait to talk to the first person, who then said "Hang on and I'll transfer you up" and another long wait, and I was beginning to get frustrated at how difficult they make it. No amount of "Hey you can avoid the wait by going online" helps when they don't offer you a deactivate option online.
But then the lady gets on the phone and asks me why I'm cancelling. I explain that I'm trying out the Comcast service, can't really afford to invest in a new box right now, and to tell you the truth I'll probably be back in 6 months.
"How about we don't bill you for the next 6 months while you try it out?" she says.
Deal.
I like Tivo.